Bongo Review

We were very impressed with the makeover of our Kitchen and Utility room recently supplied and fitted by NBK. After another local rival firm decided it was too much bother and were unable to quote us, we contacted NBK and the difference in interest and ability was immediately obvious. Nothing phased them, paint was matched to some of our existing units that were staying, new doors, drawers and cupboards were actually custom made and fitted to match exactly, a wonderful new integral Silestone work top was custom made, supplied and fitted by a team of stone masons along with new taps and a water filter unit. All rubbish was cleared away in a timely fashion. As we said, NOTHING phased them, the finish was superb and they did everything they promised with efficiency and courtesy. We wholeheartedly recommend NBK and their friendly showroom staff, skilled fitters, engineers and contractors. We could not have had a better experience. Thank you NBK Rob and Deborah Hooker Hoxne

We used NBK last year when we bought our bathroom suite and have now used them for our cloakroom. Neil is informative and very helpful. I highly recommend NBK

A pleasure from beginning to end. We were provided with a very clear work schedule so we knew who would be on site every day and the quality of work was outstanding. When it came to final sign-off, I tried to come up with a snagging list but failed to find any issues whatsoever. Many thanks making it such a great experience - the quality of your staff is a real credit to your company.

Neil and the team at NBK are helpful, friendly, and great to deal with, providing ideas and suggestions as well as a really efficient service. The range of products and different manufacturers offer a wide choice and excellent value for money. We have been impressed with NBK from start to finish!

From start to finish we received excellent guidance and the finished downstairs loo and shower project were perfect in every way. The 2 technicians involved were a pleasure to deal with and very professional. I cannot recommend NBK more highly.

After having a very specific image of how I wanted my en-suite to look I had already spent hours with other company’s looking through catalogs for something similar with no success. I simply showed Neil (Branch Manager at Bathroom Supplies - Hellesdon) my image and he was very quick to respond with exactly the products I had been looking for. Arrived fully assembled and excellently packed so in perfect ready to fit condition. Definitely going back for my next bathroom!

We were carrying out a total top to bottom renovation of our new home. NBK supplied all of the bathrooms and they are and continue to be first class. Pre sale advice was honest and clear and supply was swift and well priced.

Very professional and friendly company. Had our bathroom done to a very high standard by NBK. Very pleasant company to work with. From the first visit with James until the final installation done by Richard. All was done very professionally and communicated well. Any problems or changes during installation where dealt with straight away with a clear indication of extra costs involved. As my wife home alone often during installation, she never felt uncomfortable having the builders around during the work. Will definitely contact them again when we are planning to change the kitchen.

First class knowledgeable staff, nothing too much trouble. Nicely presented showroom, clean and tidy. What Karen doesn't know, won't be worth knowing! Incredibly helpful.

My dream kitchen

After using NBK several years ago for a bathroom refit, I had no hesitation in returning to them when I decided to refit my kitchen. From the very start with the design, through to the final finished product, was a pleasurable experience. All the staff are supportive and helpful. Edd, the fitter, was brilliant, with his attention to detail, consultative approach and worth ethic. Matt, who managed the project, was great too - visiting regularly to check progress and sort out any issues. Both of them had a great philosophy - "No such thing as problems, just solutions." They were always able to come up with something to suit my needs and requirements exactly. Everyone who came to work on the kitchen from electricians and plumbers through to the decorator were first class with their skills, workmanship and courteousness. I have no hesitation in recommending them to anyone and I will certainly use them again.

We are so pleased with our new wet room and the high standard of workmanship and finish to the project. We were consulted at every point about placements and our wishes carried out courteously and efficiently. Highly commend young Dan who worked extremely hard and made sure the area was clean and safe at the end of each day. We have no hesitation in recommending this company.

We were extremely pleased with our new shower room, Peter did a fantastic job everything ran very smoothly. The quality and finish is excellent we would not hesitate to recommend them to others

Right from first contact with Nbk everyone I have met on my kitchen journey has been a credit to the company. I would like to say thank you to Tony, Matt, Karen, Jamie, the plasterers, team of electricians, Stuart the kitchen fitter and Peter.

Stuart deserves a special mention, with his attention to detail I knew that he saw things the same as me and that a first class job was going to be done.

Stuart’s experience enabled him to make suggestions that would benefit and enhance the finished kitchen including extra tiling and a cupboard to hide the electrical sub main

Also thanks to Rachel for being available at the Diss showroom.

We have had our bathroom re-vamped by NBK, this is the second time we have used them as the En-suite shower room was completed seven months ago. For work of this magnitude and expense one normally get at least three estimates but on our initial visit the showroom staff were so friendly and up front that NBK were the only company we went to. What I really liked was that there is no, its £8000 but if you sign today its only £6000. In both bathrooms it was a case of having a plan and with their help putting it down on paper. You get a detailed breakdown of each fitting you require and of labour costs, and a computer drawing of your dream. This itemised cost sheet enables you to adjust and make changes to stay in your budget etc. To check measurements they conduct a site visit and once you have decided on a plan of action a date will be set for the work to commence. Should you not be able to be at home you can leave the key for the fitters to gain access to your house, be assured that as long as you leave out the makings for tea, coffee and maybe a few biscuits, there will be nothing to worry about! Carpet covers and blankets cover everything and at the end of each day they tidy up. Dan worked on both of our projects, he and all of the fitters that came, work to a very high, skilled standard, he was also our project manager. Should they feel that something is not quite right they just don’t plod on, they talk to you and their office. Sometimes changes have to be made for it all to work. They are experienced enough to tell you how long the task is going to take and when it is finished, it’s not the case that they just disappear, the final act is that the job is inspected after completion and signed off to your satisfaction. Would I use NBK again, well I have used them twice and should the need arise they will be here again. Highly recommended.

I had my kitchen installed over the last two weeks and the whole team especially Mark (the kitchen fitter) where absolutely faultless. They all cleared up after themselves and left me with the most perfect kitchen you could have. The whole team Gareth, in the showroom, Matt the project manager, Jamie, Dan and especially Mark where a pleasure to have in my home. I would highly recommend this company.

We have a new shower room and are delighted with it. All the people who visited have been polite, helpful and friendly as well as efficient. We especially mention Josh, a great asset to the company.

I would thoroughly recommend NBK. Having a few problems with arthritis I decided to research walk-in baths, and started with google. NBK as a local firm came up, and I was first impressed by the live chat lady, who asked me what I was looking for, and then set up an appointment for someone to come out to survey my bathroom and talk through ideas. James was excellent with the survey, and then Stuart as office manager went above and beyond the call of duty to find the type of bath I was wanting. Shaun as fitter was amazing...so hard working! Fantastic service from the whole company...and the bathroom is very good as well!

I am delighted by the work of the whole NBK team in creating and installing my new kitchen. From start to finish every member of the team has been outstanding and my kitchen looks superb. It has been finished to an exceptionally high standard. Special thanks must go to Mark for his attention to detail in fitting the kitchen and Matt for his customer care and diligence. The team are also very proud to work for NBK which they totally should be. Thanks to all!

Absolutely thrilled with our new cloakroom, bathroom and en-suite. Rachel in the Diss store has been incredibly helpful and sorted out the fitting around our holiday dates which was really appreciated. Our fitter Ant was brilliant, nothing was too much trouble for him even when I changed my mind countless times! He was friendly, approachable, hard working, tidy and a delight to have in our home for 3 weeks...couldn't have asked for anyone better. The quality of work and of the materials is second to none. I only wish we'd have had our kitchen done by NBK as well! Highly recommended. Mr and Mrs Hawes Diss

Sincere thanks to Norwich Bathrooms & Kitchens for their quality work in replacing the inferior worktops and turning our kitchen into an area which now has a ‘Wow’ Factor. The original work surfaces were originally installed just three years ago by what proved to be a shoddy competitor kitchen retailer who regularly appears on TV , and proved that “never being undercut” on price meant inferior quality materials being installed. Anyone considering kitchen or bathroom refurbishment should put their trust into NBK for an excellent product installed by an organisation that cares for its customers and reputation.
Steve & Sue Leigh, Stuston, nr Diss

Just spent the last couple of hours with Catherine, who helped us to put together our new bathroom ... flicking endlessly through catalogues to get us the best offers and we are extremely happy with the deal we got. Will definitely recommend NBK to friends and family!

Very happy with the help I received in planning my kitchen, especially with the workmanship from James (the fitter) and the rest of the team. James' friendly attitude was very good but especially his workmanship. I've had several visitors and they've all said it's a lovely job. It's transformed my kitchen, I love it and I love being in there!

What a fabulous showroom xxx picked out all we need for new bathroom xxx this will be ongoing but at least we getting started xxx they will be able to do it all including plumbing, electrics, tileing, painting and anything else thats needed xxx staff lovely and friendly and very helpful xxx can defo recommend xxx

What a fantastic team! We are so pleased with our lovely new kitchen and utility room, which were expertly fitted by James whose attention to detail is second to none. Both James and Jamie were always cheerful, friendly and had a knack of second-guessing all my questions, and were thoughtful regarding minimising disruption during the installation. Matthew did a wonderful job of overseeing the whole thing with regular visits and phone calls. Great work from everybody involved.

What service and workmanship. From the first contact with the Thorpe End showroom through to the last day of installation, we were completely impressed with Norwich Bathrooms and Kitchens. Whilst every person involved in our new shower room was professional, we feel there are two people in particular who deserve an extra mention:- Stuart was the epitome of customer service and a really great guy - easy to discuss things with, helped us to make choices and never, ever pressured us into anything. Pete who spent three weeks at our house removing the old bathroom and installing the new shower room. We felt more than happy to give him a set of keys and leave him alone in the house to work when we went out. His workmanship is second to none, he checked with us where decisions needed to be made and has left us with a stunning shower room - we love having people visit so we can show it off! We have left it a little while before writing this review as we wanted to be sure we weren't blindly writing in an initial state of euphoria but as our love of our new shower room isn't waning we thought we we had better get on with. Well done NBK - long may you continue in you first class workmanship and service

Finally after 13 years of hating our small and weirdly-shaped bathroom NBK have changed my life! It was lovely to deal with local people as they were very responsive to our needs and enquiries. We were able to choose exactly the bathroom we wanted whilst benefitting from their expertise and advice at every stage. We have an old house and we wanted something that was in keeping with the existing 'vibe' - the end result is beautiful and completely in keeping with the rest of the house. Whilst everyone we met couldn't have been more helpful, we would like to give a special mention to Josh the fitter. Our choice of tiles and bendy walls gave him a very difficult job and his attention to detail meant the project over-ran, but we were kept updated throughout and the end result more than justified Josh taking a little bit longer than anticipated. We are so thrilled with our new bathroom and the service was fabulous. Now to plan a new kitchen.....

We had a big project in mind, updating two bathrooms and a downstairs cloakroom. Gareth helped us choose the bathroom suites and plan the work in our attic style bathrooms, where some of the tasks were quite challenging to say the least. The fitter turned up on time and did a first class job, always tidying and hoovering up after him, and consulting us throughout on many of the trickier decisions. We also had the services of roofers, plasterers and electricians, all of whom also did a great job for us. We now have two very smart bathrooms and a cloakroom and are delighted with the end result. Overall highly satisfied!

Very professional Company. Damien was fantastic and a precise worker. Cleaned up at end of every day. Very obliging in every respect, nothing was too much trouble for him. Jamie arrived on last day and did all the touching up. Also very efficient. Well done guys we are very pleased with the finished product.

Very helpful and friendly lady showed us variations on the showers we were interested in. I would recommend this supplier for their vast knowledge and sound advice.

From my first visit to Thorpe End to speak to Craig and Stuart I felt confident that I had made the right choice. James visited me at home and came up with the perfect design for a complete overhaul of my bathroom. Ryan was the project manager and Simon was the fitter who undertook all the work taking all my wishes on board and treating me with the utmost respect. I was never left without toilet facilities as it was my only bathroom and this had been a big worry for me. Any minor problems were overcome even to the extent that both Simon and Ryan returned after hours when the heating system had an airlock. They even took it in their stride when I decided to add new kitchen flooring during the work. Simon was on time every day and cleaned up and reinstated my toilet before he left each day and any rubbish was removed on a regular basis. I am so delighted with the finished project and will wholeheartedly recommend NBK to anyone who is thinking of replacing or upgrading their bathroom.

From meeting Mel, in the showroom and Pete coming to plan our bathroom, right through to Nigel fitting it, with support from Ryan (project manager). We are 100% pleased with their knowledge support and workmanship. Happily recommend NBK.

Well what can I say, this was a smaller second Bathroom and I wish I had NBK do the first one too! If I could give more stars I would! From first meeting Mel in the showroom who was a delight and so helpful all the way through, to Dan the Fitter. The bathroom was a guest bathroom but I love it so much it is now my own personal Bathroom. It’s gone from a gloomy grey cell like one to a bright and Boutique type.My husband picked the Porcelain tiles and NBK went out of their way to get them for us. Even though it’s a small space the new bath is in a different place with the help of Mel’s planning. Dan cleaned up after himself every single night and with an OCD hubby that hates dust that wasn’t easy! Would I recommend them? Absolutely! Every time! We weren’t quite agreed on the price but Gareth wanted our custom and worked with us to sort it out, which is rare these days, as I’ve experienced with a “take it or leave it” attitude by many others. Thankyou so much. It was a pleasure to deal with you.

Great staff, really helpful and now my bathroom looks fantastic. Thank you Gareth & the Team for a great service.

We have just used NBK Trade for our renovation project, needing to fit out a master bathroom, two odd sized shower rooms and a downstairs cloakroom. Neil was particularly helpful, making time to measure up and then work with us to ensure we had the right bathroom products to suit the room sizes and all at a very competitive price. Excellent customer service, assess to a huge range of goods at all prices, good value and follow up. I certainly would recommend NBK Trade - Just ask for Neil!

Friendly and helpful staff at this store, and they have a great bathroom selection (this store focuses on bathrooms).

We had a new shower room using NBK in Diss. We are so pleased with it, the quality of the work is first class absolutely no complaints. The fitters were always on time, very polite, worked hard to a high standard and tried hard not to cause too much disruption. I would recommend them to anyone.

We wanted to update our bathroom, we chose NBK at Thorpe End. We found Stuart Barnes to be friendly and professional from start to finish and what a transformation! We are very happy with the workmanship and the hard work from Shaun the fitter and all the team, would recommend the company very highly.

Excellent customer service delivered by Neil Armiger. He provided lots of help and advice to us when choosing the items for our new en-suite. Always kept us informed. Quality products and service. Thank you Neil and NBK

A very helpful and friendly service would recommend.

We now have a much-improved downstairs shower/cloakroom thanks to the Diss Showroom. All staff involved were very pleasant, and a few problems which occurred during the fitting were dealt with promptly and efficiently. A special mention and thanks must go to Melanie who is a great asset to the company.

Purchased my first house this year and had been recommended to use nbk trade for my bathroom, well I'm so glad I did!!! Everything was perfect, Neil was a huge help he knew exactly what I wanted and made the whole process so easy, nothing was a problem. I have recommended nbk to a lot of my family and friends and will definitely be using you guys in the future. One very happy customer - Jessica

Absolutely fantastic place and fabulous staff. Highly recommended. Thank you

NBK recently completely restored my old worn out bathroom. From my first contact with the company right through to the finished work, they were exemplary. They are extremely thorough in every way and provide what I would describe as “ good old fashioned service.” My new bathroom is amazing. I wouldn’t hesitate to recommend NBK, in fact, I don’t think it would be possible to find a better company in the world of Bathroom and Kitchen fitters.

Mrs A Brown. Norwich

We are very pleased with the friendly and efficient service from NBK for the fitting of our bathroom. They checked each step of the way that we were getting exactly what we wanted. Special thanks to Travis and Eddie

Our very tired and outdated bathroom has now been completely transformed, thanks to the NBK team. Mel & Pete at Diss and also Karen in the Norwich office, guided us through the ups and downs of the decision making and planning giving us excellent practical advice and support. Josh, our main fitter, became part of the family and worked tirelessly and with great attention to detail to create a beautiful bathroom for us. The project was well managed by Ryan and any problems that cropped up along the way were quickly resolved. All the NBK team on site were polite, helpful and tidy, and we were consulted at every stage of the project. How refreshing to find a company that really does give Customer Service, would highly recommend.

Just had our bathroom completed by nbk. Brilliant, the design, customer service and Matt our wonderful fitter. Highly recommend them will definitely use them again.

We are very happy with our new bathroom fitted by Terry. When we moved into the house, there was a wet room and it detracted from our quality of life at home. The NBK team did a survey on our existing bathroom and made drawings to help us visualise what was possible for our existing space as it was unclear as to whether or not we could have a full bathroom suite in the space. Changing the existing sink layout and getting the door to open outwards allowed us to have the full bathroom that we wanted for our home. We went through each option and made choices to make the space seem as light and bright as possible. Our children love the bathroom and our home feels complete thanks to NBK.

We recently had work done on our bathroom it was a very big job on a small room, it was our family bathroom. From start to finish from sales to completion, it was excellent. Gareth made us at ease from the design to the project managing throughout all the fitters and tradesmen where superb. And also were lovely people which made it better, the work they did was attention to detail and brilliant throughout, we are very happy with our beautiful bathroom and would recommend to anyone as they are very professional company, if I had 6 stars I would give it. Thank you Gareth, Dan, David and Ant for all your hard work :)

We had a dated bathroom with an over bath shower that had a trickle barely registering as pathetic. Now after choosing NBK to refurbish our bathroom we are delighted owners of a fabulous bathroom with a walk in shower that really is the business. At every stage we were given guidance and consulted on every single aspect. A special shout out to James who guided us through the design and specification stages and to Josh our Fitter who worked very hard whilst keeping everything tidy and clean and keeping any disruption to the minimum - thank you both for all you have done. NBK are team players providing great customer service. Everybody we have dealt with have been polite and friendly and we thank each and every one of you. NBK's attention to detail and quality of finish is second to none. We would use NBK again in a heartbeat and highly recommend them to anyone looking for a new bathroom.

For me it's the high standard of their workmanship and attention to the smallest of details is why I use and recommend NBK.

Simon did a very good job, it wasn't easy as it was a very small space but he did a lovely job, no faults whatsoever. We are very happy and would recommend him and NBK to anyone.

I had a shower thermostat fail which required presenting a copy of the invoice to the manufacturer. I had mislaid it. As a long shot I contacted the retailer which was NBK and a Stuart Barnes. To be honest I wasn't expecting much support as I was not ringing for a quote or a purchase and the goods were supplied 2 years ago. I think we benchmark to such low expectations these days that Stuart's ' can do' attitude was a breath of fresh air. Not only did he find it ( not easy as the records had moved) but he both emailed and posted copies. A great result for me. This may all sound really trivial but to me it wasn't. Company came in, replaced the entire shower bar which retailed around 200 quid and all under warranty. Thanks for your help Stuart! I will be using these guys again. I think you get a feel for a business in how they deal post sales and they seem to care.

When we moved into our new home some 9 months ago, our two bathrooms were dated and weary and we wanted a professional bathroom design and installation company to advise us and to undertake all of the refurbishment works to a high standard.......NBK have delivered that and have exceeded our expectations..........we are delighted with our new bathrooms, all completed on time (5 weeks work) and to the agreed price! We are so impressed by the highly professional service provided by the whole team, from the designers to the installation technicians and we would certainly recommend their services highly to others seeking to have bathrooms refitted.

From the planning to the end of the installation, we were extremely happy with Norwich Bathrooms and Kitchens. We highly commend Shaun, our fitter as his workmanship was superb. Kitchen next!

Great company to deal with from start to finish, would highly recommend!!

Creating from nothing our Shower/bathroom in our hallway was always going to be a big challenge, but NBK has surpassed our expectations.We now have a shower room to the highest spec. We remained in budget and time targets. All involved did a very professional job and would highly recommend NBK.

I looked in the village book for a kitchen company and saw NBK (Norwich Bathrooms & Kitchens Ltd), they have just completed fitting us a new kitchen. The whole project went to a set plan and their fitter James was outstanding.He gave us a stunning kitchen, he cleaned up every night, and worked hard all day from from the time he arrived at 8.30am.

The MD came out numerous times before we decided on the exact plan of the kitchen, nothing was too much trouble, and the schedule was followed, so we knew exactly what was happening and when. I have no hesitation in recommending this company, and if you are thinking of a new kitchen you could get no better fitter than James I am sure to carry out the work.

I am very pleased with my revamped shower room, our fitter Terry was excellent very polite and helpful with ideas I hadn't thought of. We have used them before and definitely will again. Highly recommended.

We were highly impressed with the quality and standard of our kitchen fitting, from the start the full project management filled us with confidence. The fitting by James was second to none and due to our cottage being quite old virtually all units required some form of modification in order to get everything to fit. This was carried out with great skill and knowledge about the best options to take. Recently we had some minor remedial work carried out which was done without quibble and to a very high standard. I would thoroughly recommend NBK and in particular James and Mark who carried out the work.

Second time using NBK after they transformed my bathroom last year. This time they converted an old cupboard into a downstairs toilet. Minimal fuss and all done within 5 days. They installed the plumbing, plastered the whole room, installed a new light switch and removed all waste, all for a very reasonable price. Very experienced fitters who just get the job done! Thanks again NBK and the team!

We chose NBK as the showroom was lovely, staff friendly and together we chose exactly what we needed for Eric's wetroom. Eric is 93 and profoundly deaf. However, nothing was too much trouble for this lovely team. Our fitter was delightful and talked us through every step, helping our design ideas to come true ... I can thoroughly recommend NBK to anyone hoping for a good experience in the fitting and design stages and for a superb finished kitchen or bathroom. Thank you NBK.

Update - the second bathroom has now been completed and we are as happy with the new one as with the first one. Great team who worked with us and many thanks to them all for an excellent job.

Having had a new bathroom designed and fitted by NBK 2 years ago, when it came to looking for a new kitchen they were our preferred supplier. In both projects the service and attention to detail has been second to none. From showroom, designer, fitter and all of the other specialists involved they have done first class jobs and we would certainly recommend them. Project management was great and everything just worked seamlessly. Many Thanks.

NBK did a wonderful job of refurbishing our bathroom. Project managed throughout. From demolition to fruition, James (designer) design was superb. Karen's knowledge was second to none. The fitter (Keith) went out if his way to ensure all was fitted to an extremely high standard. Had no problem giving Keith a key to let himself in in the morning. Everybody we met from Lee, Jamie and others whose names escape me were all great guys. Would have no hesitation in recommending NBK. Thank you all very much.

NBK recently did a complete refit of my bathroom and I cannot recommend them highly enough. I am overjoyed with my new bathroom: The quality of the products and installation is excellent but ultimately it's down to the fitter to do all the hard work to ensure the finished result is perfect. My filter, Damien, did a fantastic job, he is a hard worker, did a high quality job and obviously takes pride in his work. I was out of the country whilst the work was being carried out so was a little anxious about a "stranger" being in my home while I was not there but Damien proved to be trustworthy & respectful of my property. Not only was his work of an excellent standard, Damien also proved to be a resourceful problem solver. I wanted the basin waste pipes boxed in but due to the angle of the pipes & the position they were in relation to the heated towel rail this looked like an almost impossible task. I was back home by this point & Damien chatted to me about what to do then he came up with a genius solution, put it into action and the result was perfect. Damien is very skilled and clearly an asset to your company, I can't sing his praises enough. His attitude and communication throughout the job was professional and customer focused, a true ambassador for NBK. I don't know if you do any reward & recognition scheme, employee of the month or similar but my vote would go to Damien. Thank you to NBK for my beautiful new bathroom. Thank you to all who were involved in making arrangements ........ Gareth; Bob & Karen in the office; the plasterer; the electrician and so on but most of all a massive thank you to Damien for making it all happen.

I cannot praise the trade showroom enough and would advise anyone thinking about doing up their bathroom to pay a visit and speak to Neil. He was very very helpful and I ended up buying all the bathroom furniture fro the shop. Even when I had a slight problem with something it was soon replaced without any issues. The trade shop is also very competitively priced and as I have another bathroom (en suite bathroom this time) to do I will most certainly visit again and will in all likelihood get everything from there again. The quality of the stuff there is also first class.

NBK are a rare company .They set out to be right up there with bespoke design , and they deliver. Right from the front end design with experienced input where they take the time to understand not just what you’d like ( the brilliant James) but also what will work in your house, through to the most amazing attention to detail at the fitting stage; you feel in very safe hands.( Top fitter Richard) NBK made my experience just so easy with 3 full bath/ shower rooms plus a cloakroom . The finished result has transformed my house and I’m not easy to impress! Genuinely nice people who really know they’re stuff and I’d be happy to show anyone the fantastic bathrooms NBK delivered for me.

Very helpful when finalising and preparing for the work and a high standard of work when it came to be done.

Absolutely delighted with our new kitchen - the whole process was flawless and stress free from start to finish. The fitter and everyone else involved was friendly and professional and we always knew what was happening. Highly recommended.

Very professional service from start to finish - kitchen refurbishment completed in May was planned and undertaken with excellent workmanship. Specifically, Tony, Karen and Matt (our fitter) were a team worthy of special thanks for ensuring our kitchen requirements materialised and blended fittingly within the whole area. We have no hesitation in recommending Norwich Bathrooms and Kitchens.

We are thrilled to bits with our new bathroom. We had to leave Matt alone to finish while we went away for a few days. On arriving home, all the rubbish had been removed. All the equipment had gone from our garage and best of all the bathroom was finished. Beautiful. Thanks to all at NBK.

I've used NBK Trade for 6 months now, I use them for both my own home and my other properties. They are easy to deal with and I always get 5 star treatment. Love coming in for a bacon roll and a coffee. The products are lovely and literally half the price compared to other companies. Best thing I ever did walking into NBK Trade. We're like a little family now.

Fantastic. My partner and I went to see Neil after deciding to redo our downstairs bathroom. We already had a plumber so it was just the supplies we needed. Neil was extremely helpful and knowledgeable. There was no pressure and we walked away having ordered a whole new bathroom suite. Some of the items we were able to take there and then and some where delivered within 2 days. Our new bathroom looks great, very happy with both the products and service. Thanks again Neil.

I have had my main bathroom and en-suite completed by NBK and I have also just booked in to have my cloakroom renovated too. Excellent service, good workmanship and I'm very pleased. Completely project managed so I didn't have to worry about anything, hassle free. Would definitely recommend.

Dear Sir,

I am writing to thank you for the excellent work your company did refurbishing our en-suite bathroom. The finished product looks stunning and is extremely practical. The help with the design by Tony was invaluable. From start to finish, the attention to customer care was by all those at NBK faultless. We want particularly though to express our gratitude and admiration for the work Sean did in fitting our the en-suite. He was meticulous in his work, provided some great ideas and used his initiative to enhance the overall finished product. Throughout the 3 weeks he was here he was courteous and sensitive to our requirements. Together with Jamie who finished off the decoration, we couldn't have been more pleased. Thank you. Yours Faithfully C R & J E Pitt

I just wanted to say how impressed we are with the bathroom. It is absolutely fantastic. From design to completion the care and attention from N.B.K has been exemplary.

James (designer) came up with an inspired design which allowed us to develop our own ideas into it, completely took on board our need to manage costs and guided us with suggestions without losing the integrity of an amazing finish. We never felt pushed or pressured into a decision and he was generous with patience towards us.

Josh's (fitter) workmanship is stunning. Every aspect of implementing the design has been thought through. You can see this in the excellent tiling in how he has ensured they completely balance and proved visual symmetry. This is a well planned and caring approach from a tradesman who takes pride in their work. Josh has also been very friendly and easy to work and communicate with.

We love it.

S. Moon

I have been incredibly impressed from start to finish with everyone involved in getting our bathroom sorted (our floors were dug up, walls repositioned, plastering, pipes channeled, as well as actually fitting the bathroom!)

The staff at the Heigham Street branch were incredibly helpful, they patiently helped to plan things and were really quick to respond to any enquiries. There was flexibility with arranging appointments both in the office & with site visits.

All the tradesmen were fantastic - the plastering job was incredibly neat & tidy. Dan (our fitter) was superb, really respectful of mess and noise with us having a baby in the house. His work exceeded all expectations - nothing was too much trouble for him. In addition the aftercare for any teething troubles has been brilliant.

We get lots of compliments on the bathroom and wouldn't hesitate to use NBK in the future - thank you all.

After several quotes from both independents and large retailers, we are very pleased with our new bathroom and shower installation by NBK. Their attentive and professional approach throughout the project ensured a fabulous new bathroom finished to a very high standard. Nothing seemed too much trouble for the team and would definitely recommend.

From our initial enquiries through to the sign off meeting, we received a professional, attentive and friendly service from knowledgeable staff. Our bathroom fitter and the installation team were skilled, efficient and reliable and I am very happy with the design and quality of the build.

I'm really pleased with my new bathroom, the friendly team provided good advice and managed the whole project. The fitter, Robin, worked really hard, was very thoughtful and clearly very experienced in everything he does. The bathroom was finished to a high standard. I would highly recommend NBK and I will be using them again in the near future for other projects.

NBK recently completed for me a major refurbishment involving knocking two bathrooms into one big bathroom. The service they provided throughout this project was excellent at every stage. Working with James on the design was really enjoyable and he was really keen to work with me to get exactly what I wanted at a price I could afford. During the build Shaun and his team were absolutely fantastic. Incredibly considerate throughout the 5 week build. Always consulted me appropriately. Worked really hard (sorry about the stairs Shaun!!). Dealt with the inevitable problems calmly and efficiently. Was always focussed on getting the best outcome possible. And the end result is exactly what I wanted if not better than I imagined! Overall just a pleasure to to work with this company at every stage - thank you NBK!

We are extremely pleased with our new bathroom. From the design to the completion, the whole project went extremely well and everyone involved did an excellent job. For us, project management was very important, ensuring the right people turned up at the right time to do the right job and we were impressed with how NBK managed the project. We are now talking to Gareth about our second bathroom being done in the first half of 2018. Thoroughly recommended.

Absolutely fantastic service from idea to reality. Creative hardworking staff who are passionate. Efficient project management and superb results. Would definitely recommend them.

A very professional company. We are delighted with a job well done from start to finish. Friendly and helpful staff , both office and fitters. Our main man, Shaun, was a lovely chap and a credit to his employers.

Excellent workmanship and support with planning of our bathrooms. The fitting team were great. We are absolutely delighted with the results.

Just had our en-suite completely redesigned,
The good service started right from the start when we visited the showroom.
Complete design service and quotation all supplied free of charge.
Work was all carried out by NBK staff so no waiting around for other trades to arrive.
Consultation throughout made sure we got what we wanted.
Would recommend NBK to family and friends and suggest if you`re looking for a complete service look no further. 5 star Job.

Excellent service throughout. High standard of workmanship & great attention to detail. Skilled & experienced team of very pleasant guys. Would have no hesitation in recommending this company.

We are so please with our new bathroom fitted by nbk . the work went smoothly and the quality of the materials was excellent as was the fitters who done the work. When finished the fitters cleand and vacuumed and left the place very clean. I would strongly recommend nbk if you want a professional job done

I decided on NBK to recently upgrade my elderly Mothers bathroom.
The decision was based on a very competitive price, together with James, the salesman (an ex bathroom fitter) confidently understanding the requirements and giving excellent advice.

The job involved replacing the bath with a walk-in shower plus installing a new toilet and wash basin.
Replastering, painting, tiling, redirecting drainage, installing new electrical appliances and laying new flooring was also included.

The tradesmen on this project all worked professionally and efficiently together as a team from start to completion. It was also reassuring that a Project Manager visited the bungalow most days, to ensure the job was going smoothly, on schedule and ask whether I was satisfied with progress.

There was a couple of minor issues, however, these were quickly and amicably dealt with.

My Mother is now extremely pleased with her bathroom, which is finished to a high standard, modern and above all much safer for her to use.

NBK are very focused on customer satisfaction, even Sally the Operations Director came to carry out the final inspection, and I wouldn’t hesitate to use them again.

Many Thanks NBK!

Malcolm, Judy, May and Susan

New Bathroom

We would like to offer a very big 'thank you' for a job well done in stripping out our existing bathroom and installing new to our specification. The quality of service from the team, especially James (whose always cheery demeanour made him a pleasure to deal with), Ryan ( our main fitter and a brilliant tiler who offered some useful tips along the way) , Ant and Josh made the whole two week process fairly painless. The minute amount of snagging required at the end was dealt with immediately and left us with a superb bathroom and a job well done.

Richard and Sandy Pyke

The planning, detail and consideration that NBK showed over a very large project, has been second to none. We were kept up to date every step of the way, by skilled, thoughtful and helpful craftsmen. At no time did we have any worries that our project was not on track. A special shout out to Gareth, Daniel, Steve, James, Jamie, Sally, Melanie, Geoff & Pete who made this happen for us. We could not recommend them highly enough.

I initially approached NBK for a new bathroom and kitchen but they ended up carrying out a complete refurbishment of my one bedroom flat - all stripped out and practically rebuilt and project managed throughout. All work carried out to a very high standard complete with some extra little touches that I hadn't thought of ! A job well done all round.

I highly recommend the excellent service provided by NBK. Firstly, they were easy to talk to in the planning stages and were straightforward in saying if they felt something would not work, either because it was not hardwearing, or because it was outside the budget. Secondly they were very good in responding quickly when things did not go to plan when the work was underway. There were difficulties outside of their control and I was particularly thankful to have such a helpful team when things could easily have become very stressful. All was resolved and we now enjoying the benefits of a beautiful and practical kitchen and a luxurious bathroom.

Having had three projects completed by NBK, we have no hesitation in recommending them. Gareth Pendleton has an excellent eye for design and the ability to interpret ideas into a practical reality, whilst retaining an individual and personal touch to the finished product. From start to finish, the experience is a positive and pleasant one; communication is excellent and the commitment and professionalism of the whole team is second to none - there is fantastic attention to detail and nothing is too much trouble. All in all, a brilliant company whose reputation for excellence is well deserved.

I would highly recommend NBK for the work they did on converting our bathroom. We gave them a tricky task to extend the bathroom into the hallway creating a bigger space.

The design was done in the Heigham Street store. Over our time discussing what we wanted to do, we dealt with 3 or 4 members of staff, each one was really helpful. Gareth Pendleton (MD) was especially helpful in guiding us when we struggled to choose items.

All of the work was done to a high degree of precision and the each aspect was given a lot of thought. Any queries or questions we had were promptly answered and explained to us in great detail. This is a company you can put your trust in to create you a room to be proud of.

We can highly recommend NBK when choosing a company for a new bathroom.

We shopped around and also considered companies online but once we went to the Thorpe End Showroom and the Heigham Street Showroom there was no doubt which company we would have in our home to refurbish our bathroom.

We cannot fault NBK's high standard of workmanship and their level of customer service, even the fitter we had kept the disruption to a minimum (Thank you Richard).

Thank you all at NBK

Gareth and the team at NBK turned our small understairs cupboard into a beautiful tiled cloakroom with WC and sink. The work was quickly and professionally done at a price that beat other quotes we'd had. We're so impressed that we've now booked to have the main bathroom done next, then will be back for a new kitchen. Highly recommended.

Generally very pleased with the newly installed cloakroom. They listen to your ideas and come back with very good suggestions. They are extremely polite and trustworthy; would definitely recommend.

Excellent friendly service and top quality workmanship. Sales staff and guys on site all worked to a very high standard, reliable and a pleasure to deal with. We are delighted with our new kitchen.

We are delighted with the en-suite that NBK designed and fitted. From the initial visit to the showroom to completion nothing was too much trouble. Gareth's design maximised the space in an unusual shaped room. The tiling and attention to detail is superb. We would not hesitate in recommending them and will certainly go back if we need another bathroom or kitchen.

We had a wonderful experience with NBK. Our plan was somewhat complex, involving separating one very large bathroom into two, and cutting a new corridor through.
We knew that space was very constrained, but Gareth immediately saw a perfect solution for our needs without losing space in other rooms, and that's what he created for us.
The job had to take apart the centre of our house. All the workmen who came were friendly and the "intrusion" was never a problem. We all got on well.
The standard of workmanship was high. Small details addressed quickly as they arose. Everyone on site and in the office was as helpful as they could possibly be.
We recommend them strongly
Peter and Sally

First-class; highly recommended! We carefully considered many firms in the area before asking NBK to install both a new bathroom and new downstairs cloakroom. Each had their complexities but NBK were extremely professional, very hard-working and always eager to please. We particularly liked the fact that they were able to provide a complete end-to-end comprehensive service and we're delighted with the results. We have no hesitation recommending them to others.

From the initial survey and design meetings through to completion NBK have been excellent. The knowledge and ability of personnel to combine the best items from the huge choice of individual manufacturer ranges has proved to be outstanding. We had three bathrooms completely facelifted in different and yet complimentary styles. It was then a simple and logical step to have NBK to carry on and remodel two of our kitchens. First class materials, workmanship and value for money - perfect.

Outstanding service and quality of work - n-b-k have undertaken three large projects now for me and I keep coming back to them due to the high standard of workmanship and their approach to customer service. I have no hesitation in recommending them!

Couldn't have asked for a better service. We were happy with the design, and advise. The fitter was excellent. Nothing was too much trouble. Great care taken over detail, not easy with our very uneven ceilings.

NBK were very professional, gave thoughtful advice and innovative design ideas. Overall they carried out an excellent refurbishment of our kitchen, we're delighted with the finish.

We are delighted with our new kitchen from NBK. All the team were helpful, professional and friendly, and the standard of workmanship was very high. A special mention for James, our fitter, who consulted us throughout the installation to make sure we were happy with everything, and came up with lots of useful suggestions. Nothing was too much trouble and it was a pleasure to have him in our home. We would have no hesitation in recommending NBK to others - many thanks for a job well done.

Very pleased with NBK's suggestions and thoughtful design ideas for the creation of an upstairs shower room in our loft conversion. It wasn't the simplest or most straightforward of jobs but was tackled with a "can do/will do" attitude from the very start to completion of the finishing touches. Everyone we dealt with was fantastic and the onsite team a delight to have here. We are very, very happy with the finished room.