Bongo Review

Simon did a very good job, it wasn't easy as it was a very small space but he did a lovely job, no faults whatsoever. We are very happy and would recommend him and NBK to anyone.

I had a shower thermostat fail which required presenting a copy of the invoice to the manufacturer. I had mislaid it. As a long shot I contacted the retailer which was NBK and a Stuart Barnes. To be honest I wasn't expecting much support as I was not ringing for a quote or a purchase and the goods were supplied 2 years ago. I think we benchmark to such low expectations these days that Stuart's ' can do' attitude was a breath of fresh air. Not only did he find it ( not easy as the records had moved) but he both emailed and posted copies. A great result for me. This may all sound really trivial but to me it wasn't. Company came in, replaced the entire shower bar which retailed around 200 quid and all under warranty. Thanks for your help Stuart! I will be using these guys again. I think you get a feel for a business in how they deal post sales and they seem to care.

When we moved into our new home some 9 months ago, our two bathrooms were dated and weary and we wanted a professional bathroom design and installation company to advise us and to undertake all of the refurbishment works to a high standard.......NBK have delivered that and have exceeded our expectations..........we are delighted with our new bathrooms, all completed on time (5 weeks work) and to the agreed price! We are so impressed by the highly professional service provided by the whole team, from the designers to the installation technicians and we would certainly recommend their services highly to others seeking to have bathrooms refitted.

From the planning to the end of the installation, we were extremely happy with Norwich Bathrooms and Kitchens. We highly commend Shaun, our fitter as his workmanship was superb. Kitchen next!

Great company to deal with from start to finish, would highly recommend!!

Creating from nothing our Shower/bathroom in our hallway was always going to be a big challenge, but NBK has surpassed our expectations.We now have a shower room to the highest spec. We remained in budget and time targets. All involved did a very professional job and would highly recommend NBK.

I looked in the village book for a kitchen company and saw NBK (Norwich Bathrooms & Kitchens Ltd), they have just completed fitting us a new kitchen. The whole project went to a set plan and their fitter James was outstanding.He gave us a stunning kitchen, he cleaned up every night, and worked hard all day from from the time he arrived at 8.30am.

The MD came out numerous times before we decided on the exact plan of the kitchen, nothing was too much trouble, and the schedule was followed, so we knew exactly what was happening and when. I have no hesitation in recommending this company, and if you are thinking of a new kitchen you could get no better fitter than James I am sure to carry out the work.

I am very pleased with my revamped shower room, our fitter Terry was excellent very polite and helpful with ideas I hadn't thought of. We have used them before and definitely will again. Highly recommended.

We were highly impressed with the quality and standard of our kitchen fitting, from the start the full project management filled us with confidence. The fitting by James was second to none and due to our cottage being quite old virtually all units required some form of modification in order to get everything to fit. This was carried out with great skill and knowledge about the best options to take. Recently we had some minor remedial work carried out which was done without quibble and to a very high standard. I would thoroughly recommend NBK and in particular James and Mark who carried out the work.

Second time using NBK after they transformed my bathroom last year. This time they converted an old cupboard into a downstairs toilet. Minimal fuss and all done within 5 days. They installed the plumbing, plastered the whole room, installed a new light switch and removed all waste, all for a very reasonable price. Very experienced fitters who just get the job done! Thanks again NBK and the team!

We chose NBK as the showroom was lovely, staff friendly and together we chose exactly what we needed for Eric's wetroom. Eric is 93 and profoundly deaf. However, nothing was too much trouble for this lovely team. Our fitter was delightful and talked us through every step, helping our design ideas to come true ... I can thoroughly recommend NBK to anyone hoping for a good experience in the fitting and design stages and for a superb finished kitchen or bathroom. Thank you NBK.

Update - the second bathroom has now been completed and we are as happy with the new one as with the first one. Great team who worked with us and many thanks to them all for an excellent job.

Having had a new bathroom designed and fitted by NBK 2 years ago, when it came to looking for a new kitchen they were our preferred supplier. In both projects the service and attention to detail has been second to none. From showroom, designer, fitter and all of the other specialists involved they have done first class jobs and we would certainly recommend them. Project management was great and everything just worked seamlessly. Many Thanks.

NBK did a wonderful job of refurbishing our bathroom. Project managed throughout. From demolition to fruition, James (designer) design was superb. Karen's knowledge was second to none. The fitter (Keith) went out if his way to ensure all was fitted to an extremely high standard. Had no problem giving Keith a key to let himself in in the morning. Everybody we met from Lee, Jamie and others whose names escape me were all great guys. Would have no hesitation in recommending NBK. Thank you all very much.

NBK recently did a complete refit of my bathroom and I cannot recommend them highly enough. I am overjoyed with my new bathroom: The quality of the products and installation is excellent but ultimately it's down to the fitter to do all the hard work to ensure the finished result is perfect. My filter, Damien, did a fantastic job, he is a hard worker, did a high quality job and obviously takes pride in his work. I was out of the country whilst the work was being carried out so was a little anxious about a "stranger" being in my home while I was not there but Damien proved to be trustworthy & respectful of my property. Not only was his work of an excellent standard, Damien also proved to be a resourceful problem solver. I wanted the basin waste pipes boxed in but due to the angle of the pipes & the position they were in relation to the heated towel rail this looked like an almost impossible task. I was back home by this point & Damien chatted to me about what to do then he came up with a genius solution, put it into action and the result was perfect. Damien is very skilled and clearly an asset to your company, I can't sing his praises enough. His attitude and communication throughout the job was professional and customer focused, a true ambassador for NBK. I don't know if you do any reward & recognition scheme, employee of the month or similar but my vote would go to Damien. Thank you to NBK for my beautiful new bathroom. Thank you to all who were involved in making arrangements ........ Gareth; Bob & Karen in the office; the plasterer; the electrician and so on but most of all a massive thank you to Damien for making it all happen.

I cannot praise the trade showroom enough and would advise anyone thinking about doing up their bathroom to pay a visit and speak to Neil. He was very very helpful and I ended up buying all the bathroom furniture fro the shop. Even when I had a slight problem with something it was soon replaced without any issues. The trade shop is also very competitively priced and as I have another bathroom (en suite bathroom this time) to do I will most certainly visit again and will in all likelihood get everything from there again. The quality of the stuff there is also first class.

NBK are a rare company .They set out to be right up there with bespoke design , and they deliver. Right from the front end design with experienced input where they take the time to understand not just what you’d like ( the brilliant James) but also what will work in your house, through to the most amazing attention to detail at the fitting stage; you feel in very safe hands.( Top fitter Richard) NBK made my experience just so easy with 3 full bath/ shower rooms plus a cloakroom . The finished result has transformed my house and I’m not easy to impress! Genuinely nice people who really know they’re stuff and I’d be happy to show anyone the fantastic bathrooms NBK delivered for me.

Very helpful when finalising and preparing for the work and a high standard of work when it came to be done.

Absolutely delighted with our new kitchen - the whole process was flawless and stress free from start to finish. The fitter and everyone else involved was friendly and professional and we always knew what was happening. Highly recommended.

Very professional service from start to finish - kitchen refurbishment completed in May was planned and undertaken with excellent workmanship. Specifically, Tony, Karen and Matt (our fitter) were a team worthy of special thanks for ensuring our kitchen requirements materialised and blended fittingly within the whole area. We have no hesitation in recommending Norwich Bathrooms and Kitchens.

We are thrilled to bits with our new bathroom. We had to leave Matt alone to finish while we went away for a few days. On arriving home, all the rubbish had been removed. All the equipment had gone from our garage and best of all the bathroom was finished. Beautiful. Thanks to all at NBK.

I've used NBK Trade for 6 months now, I use them for both my own home and my other properties. They are easy to deal with and I always get 5 star treatment. Love coming in for a bacon roll and a coffee. The products are lovely and literally half the price compared to other companies. Best thing I ever did walking into NBK Trade. We're like a little family now.

Fantastic. My partner and I went to see Neil after deciding to redo our downstairs bathroom. We already had a plumber so it was just the supplies we needed. Neil was extremely helpful and knowledgeable. There was no pressure and we walked away having ordered a whole new bathroom suite. Some of the items we were able to take there and then and some where delivered within 2 days. Our new bathroom looks great, very happy with both the products and service. Thanks again Neil.

I have had my main bathroom and en-suite completed by NBK and I have also just booked in to have my cloakroom renovated too. Excellent service, good workmanship and I'm very pleased. Completely project managed so I didn't have to worry about anything, hassle free. Would definitely recommend.

Dear Sir,

I am writing to thank you for the excellent work your company did refurbishing our en-suite bathroom. The finished product looks stunning and is extremely practical. The help with the design by Tony was invaluable. From start to finish, the attention to customer care was by all those at NBK faultless. We want particularly though to express our gratitude and admiration for the work Sean did in fitting our the en-suite. He was meticulous in his work, provided some great ideas and used his initiative to enhance the overall finished product. Throughout the 3 weeks he was here he was courteous and sensitive to our requirements. Together with Jamie who finished off the decoration, we couldn't have been more pleased. Thank you. Yours Faithfully C R & J E Pitt

I just wanted to say how impressed we are with the bathroom. It is absolutely fantastic. From design to completion the care and attention from N.B.K has been exemplary.

James (designer) came up with an inspired design which allowed us to develop our own ideas into it, completely took on board our need to manage costs and guided us with suggestions without losing the integrity of an amazing finish. We never felt pushed or pressured into a decision and he was generous with patience towards us.

Josh's (fitter) workmanship is stunning. Every aspect of implementing the design has been thought through. You can see this in the excellent tiling in how he has ensured they completely balance and proved visual symmetry. This is a well planned and caring approach from a tradesman who takes pride in their work. Josh has also been very friendly and easy to work and communicate with.

We love it.

S. Moon

I have been incredibly impressed from start to finish with everyone involved in getting our bathroom sorted (our floors were dug up, walls repositioned, plastering, pipes channeled, as well as actually fitting the bathroom!)

The staff at the Heigham Street branch were incredibly helpful, they patiently helped to plan things and were really quick to respond to any enquiries. There was flexibility with arranging appointments both in the office & with site visits.

All the tradesmen were fantastic - the plastering job was incredibly neat & tidy. Dan (our fitter) was superb, really respectful of mess and noise with us having a baby in the house. His work exceeded all expectations - nothing was too much trouble for him. In addition the aftercare for any teething troubles has been brilliant.

We get lots of compliments on the bathroom and wouldn't hesitate to use NBK in the future - thank you all.

After several quotes from both independents and large retailers, we are very pleased with our new bathroom and shower installation by NBK. Their attentive and professional approach throughout the project ensured a fabulous new bathroom finished to a very high standard. Nothing seemed too much trouble for the team and would definitely recommend.

From our initial enquiries through to the sign off meeting, we received a professional, attentive and friendly service from knowledgeable staff. Our bathroom fitter and the installation team were skilled, efficient and reliable and I am very happy with the design and quality of the build.

I'm really pleased with my new bathroom, the friendly team provided good advice and managed the whole project. The fitter, Robin, worked really hard, was very thoughtful and clearly very experienced in everything he does. The bathroom was finished to a high standard. I would highly recommend NBK and I will be using them again in the near future for other projects.

NBK recently completed for me a major refurbishment involving knocking two bathrooms into one big bathroom. The service they provided throughout this project was excellent at every stage. Working with James on the design was really enjoyable and he was really keen to work with me to get exactly what I wanted at a price I could afford. During the build Shaun and his team were absolutely fantastic. Incredibly considerate throughout the 5 week build. Always consulted me appropriately. Worked really hard (sorry about the stairs Shaun!!). Dealt with the inevitable problems calmly and efficiently. Was always focussed on getting the best outcome possible. And the end result is exactly what I wanted if not better than I imagined! Overall just a pleasure to to work with this company at every stage - thank you NBK!

We are extremely pleased with our new bathroom. From the design to the completion, the whole project went extremely well and everyone involved did an excellent job. For us, project management was very important, ensuring the right people turned up at the right time to do the right job and we were impressed with how NBK managed the project. We are now talking to Gareth about our second bathroom being done in the first half of 2018. Thoroughly recommended.

Absolutely fantastic service from idea to reality. Creative hardworking staff who are passionate. Efficient project management and superb results. Would definitely recommend them.

A very professional company. We are delighted with a job well done from start to finish. Friendly and helpful staff , both office and fitters. Our main man, Shaun, was a lovely chap and a credit to his employers.

Excellent workmanship and support with planning of our bathrooms. The fitting team were great. We are absolutely delighted with the results.

Just had our en-suite completely redesigned,
The good service started right from the start when we visited the showroom.
Complete design service and quotation all supplied free of charge.
Work was all carried out by NBK staff so no waiting around for other trades to arrive.
Consultation throughout made sure we got what we wanted.
Would recommend NBK to family and friends and suggest if you`re looking for a complete service look no further. 5 star Job.

Excellent service throughout. High standard of workmanship & great attention to detail. Skilled & experienced team of very pleasant guys. Would have no hesitation in recommending this company.

We are so please with our new bathroom fitted by nbk . the work went smoothly and the quality of the materials was excellent as was the fitters who done the work. When finished the fitters cleand and vacuumed and left the place very clean. I would strongly recommend nbk if you want a professional job done

I decided on NBK to recently upgrade my elderly Mothers bathroom.
The decision was based on a very competitive price, together with James, the salesman (an ex bathroom fitter) confidently understanding the requirements and giving excellent advice.

The job involved replacing the bath with a walk-in shower plus installing a new toilet and wash basin.
Replastering, painting, tiling, redirecting drainage, installing new electrical appliances and laying new flooring was also included.

The tradesmen on this project all worked professionally and efficiently together as a team from start to completion. It was also reassuring that a Project Manager visited the bungalow most days, to ensure the job was going smoothly, on schedule and ask whether I was satisfied with progress.

There was a couple of minor issues, however, these were quickly and amicably dealt with.

My Mother is now extremely pleased with her bathroom, which is finished to a high standard, modern and above all much safer for her to use.

NBK are very focused on customer satisfaction, even Sally the Operations Director came to carry out the final inspection, and I wouldn’t hesitate to use them again.

Many Thanks NBK!

Malcolm, Judy, May and Susan

New Bathroom

We would like to offer a very big 'thank you' for a job well done in stripping out our existing bathroom and installing new to our specification. The quality of service from the team, especially James (whose always cheery demeanour made him a pleasure to deal with), Ryan ( our main fitter and a brilliant tiler who offered some useful tips along the way) , Ant and Josh made the whole two week process fairly painless. The minute amount of snagging required at the end was dealt with immediately and left us with a superb bathroom and a job well done.

Richard and Sandy Pyke

The planning, detail and consideration that NBK showed over a very large project, has been second to none. We were kept up to date every step of the way, by skilled, thoughtful and helpful craftsmen. At no time did we have any worries that our project was not on track. A special shout out to Gareth, Daniel, Steve, James, Jamie, Sally, Melanie, Geoff & Pete who made this happen for us. We could not recommend them highly enough.

I initially approached NBK for a new bathroom and kitchen but they ended up carrying out a complete refurbishment of my one bedroom flat - all stripped out and practically rebuilt and project managed throughout. All work carried out to a very high standard complete with some extra little touches that I hadn't thought of ! A job well done all round.

I highly recommend the excellent service provided by NBK. Firstly, they were easy to talk to in the planning stages and were straightforward in saying if they felt something would not work, either because it was not hardwearing, or because it was outside the budget. Secondly they were very good in responding quickly when things did not go to plan when the work was underway. There were difficulties outside of their control and I was particularly thankful to have such a helpful team when things could easily have become very stressful. All was resolved and we now enjoying the benefits of a beautiful and practical kitchen and a luxurious bathroom.

Having had three projects completed by NBK, we have no hesitation in recommending them. Gareth Pendleton has an excellent eye for design and the ability to interpret ideas into a practical reality, whilst retaining an individual and personal touch to the finished product. From start to finish, the experience is a positive and pleasant one; communication is excellent and the commitment and professionalism of the whole team is second to none - there is fantastic attention to detail and nothing is too much trouble. All in all, a brilliant company whose reputation for excellence is well deserved.

I would highly recommend NBK for the work they did on converting our bathroom. We gave them a tricky task to extend the bathroom into the hallway creating a bigger space.

The design was done in the Heigham Street store. Over our time discussing what we wanted to do, we dealt with 3 or 4 members of staff, each one was really helpful. Gareth Pendleton (MD) was especially helpful in guiding us when we struggled to choose items.

All of the work was done to a high degree of precision and the each aspect was given a lot of thought. Any queries or questions we had were promptly answered and explained to us in great detail. This is a company you can put your trust in to create you a room to be proud of.

We can highly recommend NBK when choosing a company for a new bathroom.

We shopped around and also considered companies online but once we went to the Thorpe End Showroom and the Heigham Street Showroom there was no doubt which company we would have in our home to refurbish our bathroom.

We cannot fault NBK's high standard of workmanship and their level of customer service, even the fitter we had kept the disruption to a minimum (Thank you Richard).

Thank you all at NBK

Gareth and the team at NBK turned our small understairs cupboard into a beautiful tiled cloakroom with WC and sink. The work was quickly and professionally done at a price that beat other quotes we'd had. We're so impressed that we've now booked to have the main bathroom done next, then will be back for a new kitchen. Highly recommended.

Generally very pleased with the newly installed cloakroom. They listen to your ideas and come back with very good suggestions. They are extremely polite and trustworthy; would definitely recommend.

Excellent friendly service and top quality workmanship. Sales staff and guys on site all worked to a very high standard, reliable and a pleasure to deal with. We are delighted with our new kitchen.

We are delighted with the en-suite that NBK designed and fitted. From the initial visit to the showroom to completion nothing was too much trouble. Gareth's design maximised the space in an unusual shaped room. The tiling and attention to detail is superb. We would not hesitate in recommending them and will certainly go back if we need another bathroom or kitchen.

We had a wonderful experience with NBK. Our plan was somewhat complex, involving separating one very large bathroom into two, and cutting a new corridor through.
We knew that space was very constrained, but Gareth immediately saw a perfect solution for our needs without losing space in other rooms, and that's what he created for us.
The job had to take apart the centre of our house. All the workmen who came were friendly and the "intrusion" was never a problem. We all got on well.
The standard of workmanship was high. Small details addressed quickly as they arose. Everyone on site and in the office was as helpful as they could possibly be.
We recommend them strongly
Peter and Sally

First-class; highly recommended! We carefully considered many firms in the area before asking NBK to install both a new bathroom and new downstairs cloakroom. Each had their complexities but NBK were extremely professional, very hard-working and always eager to please. We particularly liked the fact that they were able to provide a complete end-to-end comprehensive service and we're delighted with the results. We have no hesitation recommending them to others.

From the initial survey and design meetings through to completion NBK have been excellent. The knowledge and ability of personnel to combine the best items from the huge choice of individual manufacturer ranges has proved to be outstanding. We had three bathrooms completely facelifted in different and yet complimentary styles. It was then a simple and logical step to have NBK to carry on and remodel two of our kitchens. First class materials, workmanship and value for money - perfect.

Outstanding service and quality of work - n-b-k have undertaken three large projects now for me and I keep coming back to them due to the high standard of workmanship and their approach to customer service. I have no hesitation in recommending them!

Couldn't have asked for a better service. We were happy with the design, and advise. The fitter was excellent. Nothing was too much trouble. Great care taken over detail, not easy with our very uneven ceilings.

NBK were very professional, gave thoughtful advice and innovative design ideas. Overall they carried out an excellent refurbishment of our kitchen, we're delighted with the finish.

We are delighted with our new kitchen from NBK. All the team were helpful, professional and friendly, and the standard of workmanship was very high. A special mention for James, our fitter, who consulted us throughout the installation to make sure we were happy with everything, and came up with lots of useful suggestions. Nothing was too much trouble and it was a pleasure to have him in our home. We would have no hesitation in recommending NBK to others - many thanks for a job well done.

Very pleased with NBK's suggestions and thoughtful design ideas for the creation of an upstairs shower room in our loft conversion. It wasn't the simplest or most straightforward of jobs but was tackled with a "can do/will do" attitude from the very start to completion of the finishing touches. Everyone we dealt with was fantastic and the onsite team a delight to have here. We are very, very happy with the finished room.